Payment and Delivery Terms
Payment Methods
At Valokki Design Jewelry, you can securely and conveniently pay using the following methods:
Payments are made with Stripe:
Online Banking Payments: We support all major Finnish online banks.
Credit Card Payments: We accept Visa and MasterCard credit cards.
All payments are securely processed by our payment service provider, ensuring the security of all transactions.
Delivery Terms
Delivery Time
All Valokki Design Jewelry products are handmade and unique. Therefore, the typical delivery time is 5–20 business days from the order date. However, we strive to deliver orders as quickly as possible.
Delivery Methods and Costs
We deliver orders via Posti throughout Finland. You can choose from the following delivery options:
Posti Parcel: Delivery to the nearest post office or parcel locker.
Letter: Small and lightweight orders can be delivered as a letter.
Order Tracking
Once your order has been shipped, you will receive a tracking code via email, allowing you to track the progress of your package.
Return Policy
All Valokki Design Jewelry products come with a 14-day return policy. The product must be unused and in its original condition. The customer is responsible for return shipping costs unless the return is due to a faulty product.
All returns and exchanges must be agreed upon in advance by contacting our customer service at: heidi@valokkidesign.fi
Complaints
If the product you received is defective or does not match your order, please contact us as soon as possible. We aim to resolve the issue promptly and provide you with the best possible service.
Contact Information
If you have any questions regarding payments, delivery, or products, please contact our customer service:
Email: heidi@valokkidesign.fi
Phone: +358 44 021 1124